Creative and boundary-pushing: two ways to describe social media and Jessica Stapf. Throughout her career, Jess has worked to make organizations more accessible and their information easier to reach and understand and push the envelope and try new things.


Freelance Writer & Editor

July 2018 - Present

  • Regularly contributing articles about disability and disability-related topics including pop culture to Cripple Magazine
  • Editing resumes and LinkedIn profiles for a variety of clients in a wide range of industries including real estate, airplane hospitality, and law
  • Formatting transcripts into interviews to be featured on Forbes and Writing on Glass

Communications Specialist
United States Institute of Peace
February 2018 - July 2018

  • Managing all aspects of the Institute of Peace's email marketing strategy and operations, including coordinating content for Weekly Bulletin and Events Weekly newsletters
  • Serving as primary point of contact for any website related updates or issues, publishing webpages for various programs
  • Coordinating with creative teams and digital content leads to amplify USIP's efforts to mitigate, prevent, and resolve violent conflict across the globe
  • Maintain and analyze performance of various email campaigns for event promotion and survey responses, optimizing content

Digital Storyteller & Writer
Federal Emergency Management Agency
August 2014 - February 2018

  • Composed numerous disaster response and recovery-focused blog articles
  • Implemented a move toward more feature-article based blog writing and helped train staff in multiple offices in creative, captivating writing styles
  • Helped coordinate social media content and campaigns among FEMA’s various social media channels: Facebook, Twitter, Instagram, and the Blog
  • Supported disaster response operations and digital storytelling in multiple field offices across the United States as well as at FEMA Headquarters
  • Assisted in planning trainings and revising existing training courses for FEMA’s Digital Communications Specialist cadre
  • Wrote and revised the blog guidance document used across the Agency as its standards of blog writing and publishing
  • Served as primary editor of numerous blog submissions from all areas of the Agency and aided in their publication
  • Coordinated, wrote, and published the Agency’s first “live-blog” during the 2016 Cascadia Rising Exercise

Corps Member
AmeriCorps NCCC FEMA Corps
August 2013 - May 2014

  • Served as the Alternate Special Assistant to the External Affairs Directors during the 2014 National Capstone Exercise
  • Compiled national coordination call minutes to distribute to federal partners and state stakeholders
  • Monitored up to the minute social media reports, compiled and distributed talking points to senior leadership
  • Coordinated across 6 divisions in External Affairs and compiled daily functional plans for senior leadership
  • Worked in partnership with other program areas to provide accurate and timely updates of agency activities for internal and external stakeholders
  • Constructed and designed the team’s website and brochure for distribution to team points of contact including senior leadership at FEMA spike projects
  • Utilized personal social media accounts in coordination with CNCS Headquarters staff to broadcast team updates and contribute to national Twitter and Facebook accounts for the agency
  • Coordinated the distribution of published press releases to campus representatives and staff as well as the construction of those press releases with my teammates to ensure they were accurate and cohesive

Education
University at Albany
Albany, New York

Bachelor's of Arts: French, Political Science (Concentration: Global Politics)


Skills

  • Languages: Fluent in English and French
  • Social Media Platforms: Facebook, Twitter, Tumblr, Pinterest, Instagram, Snapchat,
    LinkedIn, YouTube, Goodreads, Spotify
  • Content Management Systems: Drupal 7 and 8, WordPress, Squarespace
  • Data Analysis and Management: Twitter Analytics, Facebook Analytics, Hootsuite Reports and Analytics, Google Analytics, Salesforce
  • Photo Management: Flickr, SmugMug
  • Audio Management: SoundCloud, Podbean
  • Email Marketing: Salesforce Marketing Cloud, Tinyletter
  • Miscellaneous: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, Dreamweaver), Canva